The Fragrance Oil Factory (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have. By using our website and placing an order, you agree to the practices described here.

1. Information we collect

• Information you provide: name, business name, email, phone, billing & shipping address, GSTIN (if provided), and order details.
• Payment information: processed securely by our third-party payment gateway. We do not store your card, UPI, or bank details.
• Automatically collected: device, browser, IP address, pages viewed and similar usage data via cookies and analytics.

2. How we use your information

• To process, fulfil and deliver orders and issue GST invoices.
• To communicate about orders, enquiries, quotes and support.
• To send updates or offers (only where permitted; opt out anytime).
• To detect and prevent fraud and meet legal & tax obligations.
• To improve our website, products and service.

3. How we share your information

We do not sell your personal information. We share it only with trusted parties needed to run our business:

• Our e-commerce platform (Shopify), which hosts this store.
• Payment gateways, to process transactions securely.
• Shipping & courier partners, to deliver your orders.
• Authorities, where required by law.

4. Cookies

We use cookies to keep your cart, remember preferences, analyse traffic and improve your experience. You can control cookies in your browser settings, though some features may not work without them.

5. Data retention

We keep information only as long as needed to fulfil orders, provide support and meet legal, accounting and tax requirements (e.g. GST and invoice records as mandated by Indian law).

6. Data security

We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

You may request to access, correct or delete your personal information, subject to our legal retention obligations. To make a request, contact us using the details below.

8. International orders

If you order from outside India, your information may be processed and stored in India and in the locations of our service providers. By placing an international order, you consent to this transfer.

9. Third-party links

Our website may link to other sites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Children

Our store is intended for businesses and adults. We do not knowingly collect information from anyone under 18.

11. Changes to this policy

We may update this policy from time to time. The latest version is always posted here with a revised “Last updated” date.

12. Contact us

For any privacy questions or requests: